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On a day when America’s banking system was rocked by a federal takeover of Silicon Valley Bank, panic also gripped customers of Wells Fargo Bank as what was described as a technology malfunction led to widespread problems with customers’ accounts.
Customers had incorrect balances — often due to direct deposits that were not recorded — and missing transactions.
Wells Fargo spokesman Josh Dunn said customers’ money is still there, even though it does not appear to be, according to the Charlotte Observer.
Dunn did not give an estimate of the number of customers affected.
Wells Fargo was “working quickly on a resolution,” he said, and the bank promised to fix the problem by Saturday morning.
Wells Fargo tried to alert customers with a message greeting them as they logged in to check their accounts.
“If you see incorrect balances or missing transactions, this may be due to a technical issue and we apologize. Your accounts continue to be secure and we’re working quickly on a resolution,” the message said.
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