Airline Chaos Could Persist Until 2024, Despite Efforts to Cure Woes

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After a record-breaking summer of angst, aggravation, and anger at America’s airports, little relief may be in sight.

The problem came into sharper focus during the past few weeks with airline complaints in May and June soaring 270 percent above pre-pandemic levels.

While airlines and federal officials recently announced improved customer service and information-sharing practices with travelers, critics say those measures amount to baby steps. They advocate bigger, more meaningful strides to alleviate the chaos and restore order.

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