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Many Bank of America customers posted on social media Wednesday that they were experiencing major problems with the digital payment app Zelle.
“Twitter users posted screenshots of messages they received from Bank of America stating that they had negative account balances. Others also reported trying to get in touch with the bank’s customer service department only to be given no information,” the New York Post reported.
Twitter user Jeepeto Cuarenton shared an image indicating his account balance was $-2,060.44.
Another wrote, “So cool how @BankofAmerica magically disappeared a large Zelle transaction that HAD ALREADY POSTED and I had used to pay bills. Now I’m extremely in debt in my checking and I can’t get ahold of them. Unbelievable.”
Still, another added, “So, I woke up to find hella Zelle deposits missing from my Bank of America account. When I called customer service they said ‘due to extenuating circumstances we cannot take your call’ and the phone hung up.”
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